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Module · Communication

Every conversation with the customer — in one place.

The communication module collects calls, SMS, and email in one chronological thread per customer. AI transcribes calls automatically and summarizes what was agreed. No more app-switching.

All communication in one thread

What's inside Communication

One thread per customer

Calls, SMS, and email shown in the same conversation — like a thread in Messenger.

AI transcription

Every call is transcribed and summarized automatically. Find agreements without listening back.

Automatic SMS reminders

Customers get an SMS the day before, and again 'we're on the way' — without you remembering.

Templates & quick replies

Pre-written messages for the usual situations: confirmation, cancellation, follow-up.

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How service businesses use the communication module

Window cleaners

Customer calls to reschedule → call is auto-transcribed → system proposes a new date based on the route → SMS confirmation sent with no manual effort.

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Cleaning companies

Customer emails a complaint → email lands in the thread alongside prior visit history → manager replies with full context, not 'let me check'.

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Plumbers & electricians

Urgent job discussed on the phone → AI summary saved on the customer card → next technician taking over sees exactly what was agreed without replaying the call.

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Modules that pair with Communication

Telephony

A phone system inside your CRM

Call and get called directly in Clientflow. Phone menu, queues, voicemail and AI transcription — calls land on the customer card.

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Customer registry

Every customer, in one place

Searchable registry with history, documents, communication, and address validation via DAWA.

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Leads

Pipeline & follow-up

Capture leads from Facebook and website forms. Send quotes with maps and aerial photos. Follow up automatically.

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Frequently asked questions about customer communication

Which channels are unified in the communication module?
Calls (phone integration with transcription), SMS (send and receive directly in the system), email (forward to a per-customer clientflow address), and — on Enterprise — WhatsApp Business. Facebook Messenger is on the roadmap.
How does AI transcription work?
Calls are recorded with consent, sent to our AI pipeline (powered by Whisper-class models), and transcribed to Danish text within minutes. A smaller LLM produces a 3-line summary of what was agreed. Everything is encrypted and stored in the EU.
What do SMS cost?
SMS are billed by usage at 0.35 kr/message, charged monthly in arrears. There are no bundles or monthly SMS caps — you only pay for what you send.
Does the customer need to consent to recording?
Call recording is a simple on/off setting in your phone setup ('Record all calls'). As the business, you're responsible for informing your customers about recording in line with GDPR — we recommend mentioning it in your own greeting/IVR message if you choose to record calls.
Can crew reply to SMS directly from the mobile app?
Yes. When an SMS arrives, the assigned crew member gets a notification in the app and can reply right there. Replies are saved in the customer thread so the office has visibility too.

Go deeper on communication

Trades using this module, problems it solves, integrations it fits with, and articles where we go into detail.

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