Worker pay: commission, hourly & fixed salary
In Clientflow every worker is paid on one of three models: Provision (commission), Fixed salary, or Hourly. This guide shows how to set the model up, how commission is calculated (in short: from revenue excluding VAT), how to schedule rates ahead of time, and how to read the pay overviews and export for your payroll run.
You'll find all of it under Settings → Workers.
The three compensation types
Each worker has exactly one compensation type. It decides how their pay is calculated and which figures show up in the overviews.
| Type | How the worker is paid | Earns commission? |
|---|---|---|
| Provision (commission) | A percentage of the revenue on the orders the worker completed | Yes |
| Fixed salary | A fixed monthly amount, regardless of order count | No |
| Hourly | Number of hours multiplied by an hourly rate | No |
The three models are mutually exclusive. A worker on fixed salary or hourly pay never earns commission — even if a company default rate is set.
How to set a worker's compensation type
- Go to Settings → Workers.
- Click the worker to open the dialog.
- Select the Pay tab.
- Under Compensation type, choose Provision, Fixed salary, or Hourly.
- Fill in the fields for the chosen type (see below) and click Update.
What you fill in per type:
- Provision — no extra fields here; you set the rate in the rate history (see the commission section). A new commission worker automatically starts on the company Default rate.
- Fixed salary — the Fixed monthly salary field (DKK).
- Hourly — the Hourly settings card: a calculation mode (Effective time (GPS dwell), Arrival to last departure, or Full working day) and a break rule (Fixed break or Registered breaks). You set the hourly rate in the rate history.
Commission — how it's calculated
The key thing to understand about commission is what the percentage is calculated from:
Commission = commission rate (%) × the order's revenue excluding VAT.
Revenue is the sum of the order lines' sales price excluding VAT — that is, the price before VAT, not the amount the customer pays including VAT.
This is exactly the same rule the (i) help next to the Provision Overview states: "Commission is calculated from the order lines' sales price excluding VAT. Any adjustments are added on top."
Example: An order has a sales price of 1,000 DKK excluding VAT (1,250 DKK including VAT). The worker's commission rate is 20%.
- Commission = 20% × 1,000 DKK = 200 DKK.
- The commission is calculated from the 1,000 DKK, not the 1,250 DKK.
The commission rate is effective-dated
A commission rate applies from a specific date. Clientflow always uses the most recent rate whose effective-from date falls on or before the order's date. That means you can schedule a rate change ahead of time — for example an increase from 1 January — without touching orders in the current period.
- If the worker has no personal rate for the date, the company Default rate is used (a shared default for all commission workers).
- You edit rates in two places: the Provision Rates card at the top of the Pay tab (all workers together, plus the default rate), and the individual worker's Pay tab in the worker dialog.
- A rate is a number between 0 and 100.
Adjustments on top of commission
Beyond the calculated commission you can apply adjustments. They are added to or subtracted from the final pay:
| Adjustment | What it does |
|---|---|
| Rate override | Sets a different commission rate for one specific order |
| Day rate override | Sets the same rate for every order on one day |
| Bonus / deduction | An amount (plus or minus) tied to one order |
| Standalone adjustment | An amount not tied to an order — for example a general bonus or deduction for the worker |
Adjustments are added on top of the calculated commission, so the worker's total always matches what gets paid out.
Hourly pay
An hourly worker is paid hours × hourly rate.
- The hours are derived automatically from the planned time or the GPS time — depending on the calculation mode you chose on the Pay tab.
- The hourly rate is effective-dated the same way as the commission rate: the most recent rate with an effective-from on or before the day is used. If the worker has no personal rate, the company Default hourly rate is used.
- Hourly workers earn no commission.
You follow the hours and pay in the Hourly Overview (see below), where you can see net hours, source (GPS or Planned), and hourly rate per day.
Fixed salary
A worker on fixed salary gets the same amount every month — the Fixed monthly salary field on the Pay tab. No commission or hours are calculated. Fixed-salary staff are gathered in the Salary Overview, where you see the monthly salary per person and the company's total monthly salary cost.
Payment period
The payment period determines when a pay cycle starts — given as a day of the month. It drives the period selector on every pay overview, so you can, for example, run payroll from the 20th of one month to the 19th of the next.
You edit the payment period in the Provision Rates card at the top of the Pay tab. Like rates, the payment period is effective-dated, so a change to the start day can be scheduled ahead of time.
How to read the overviews
Under Settings → Workers → Pay you'll find three overviews, one per compensation type:
- Provision Overview — the commission workers. Choose a period at the top, optionally turn on Completed only (only completed orders count), and expand a worker to see the orders behind the figure. The totals bar shows Total revenue, Total provision, and a grand total including adjustments.
- Salary Overview — the fixed-salary staff, with monthly salary per person and the total monthly salary cost.
- Hourly Overview — the hourly workers, with net hours, source (GPS/Planned), hourly rate, and pay per day.
Export for payroll
The Export payroll button gathers all three models — commission, hourly, and fixed salary — into one spreadsheet (XLSX) for the selected period, with a sheet per model. This is the file you hand off to your payroll run or payroll system.
VAT and pay
Pay is not subject to VAT, and it's worth being clear on this:
- Hourly and fixed salary are wage payments and carry no VAT at all.
- Provision is calculated from your revenue excluding VAT — the order lines' sales price before VAT, not what the customer pays including VAT.
In other words, every pay figure in Clientflow is a single amount without VAT. There are no VAT-inclusive figures anywhere in worker pay.
What does the field worker see?
A field worker sees their own pay in the app, but you control the level of detail with the Can see provision breakdown permission (on the worker's Basic info tab, field workers only):
- On — the worker can see commission amounts before adjustments and open each day for per-order detail.
- Off (default) — the worker sees only daily totals and the final pay.
The permission is only relevant for commission workers.
Related
- Price configuration: Hourly rate and rounding — control how the sales prices that commission is calculated from are worked out.
- Day plan: A guide for field workers — what the worker sees on their own phone.
- Installing GPS devices — the GPS time that hourly pay can be based on.